Nashville Center for Psychoanalysis & Psychodynamic Psychotherapy
Continuing Education Grievance Procedure
The Nashville Center for Psychoanalysis & Psychodynamic Psychotherapy is fully committed to conducting all continuing education activities in strict conformance with the Ethical Standards of The American Psychoanalytic Association Principles and Standards of Ethics for Psychoanalysts, and the American Psychological Association’s Ethical Principles of Psychologists. The Nashville Center for Psychoanalysis & Psychodynamic Psychotherapy will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the CE Administrator.
While the Nashville Center for Psychoanalysis & Psychodynamic Psychotherapy goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the CE Administrator which require intervention. This procedural description serves as a guideline for handling such grievances.
When a participant, either orally or in written format, files a grievance or expects action on the complaint, the following actions will be taken.
1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Administrator will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
2. If the grievance concerns a conference, workshop, or seminar offering, its content, level of presentation, or the facilities in which the workshop was offered, the CE Administrator will mediate and will be the final arbitrator. If the participant requests action, the CE Administrator will:
a. provide a credit for a subsequent year’s workshop or
b. provide a partial or full refund of the workshop fee.
3. If the grievance concerns a Nashville Center for Psychoanalysis & Psychodynamic Psychotherapy CE program, in a specific regard, the CE Administrator will arbitrate.
Please contact the CE Administrator to submit a complaint, or if you have additional questions.